Shipping Policy
Last updated:
Processing
Orders ship within 1–2 business days (Mon–Fri, excluding UK public holidays). We’ll email tracking when dispatched.
Rates
Shown at checkout based on destination, weight and service. Promotional free shipping may apply.
Delivery Estimates
- UK Mainland: 2–5 business days
- EU: 5–10 business days
- International: 7–14 business days
Missed Delivery
If undelivered, carriers usually attempt redelivery or hold at a depot. Uncollected parcels may be returned to us.
Address Accuracy
Please double-check your address and postcode. We’re not responsible for delays/losses due to incorrect details.
Customs & Duties
Non-UK orders may incur import taxes/fees payable by the recipient. Customs can cause delays beyond our control.
Service Limits
Certain remote areas or PO boxes may be ineligible for courier delivery. If so, we’ll contact you to discuss options or refund.
Lost or Delayed Parcels
If your parcel is overdue, contact us. We will investigate with the carrier and keep you updated.